‘How to operate Ribble e-bikes’ is a step by step guide to getting your new Ribble e-bike up and running. Our aim is to simplify the instructions to make riding your new e-bike as easy as ….well riding a bike! In this guide, we’ll break down the X35+ motor system’s functions and features and touch upon the companion app. All of which can only help to enhance your e-bike riding enjoyment.
The e-bike system
When we first considered expanding into the e-bike market, the brief was not simply to create a family of high-tech e-bikes. Our aim was to create the lightest range of electric bikes in the world. Therefore, one of the most important decisions facing the design team was which motor system to choose? Did we opt for a hub-mounted or bottom bracket drive motor?. Then, of course, you have to consider how the battery is mounted. Do we mount it internally for a full stealth build or do we make it accessible (though more unsightly) on the outside of the downtube?
Thankfully, one system stood out above all others, the Ebikemotion X35 Smart System. This advanced motor was first conceived by a team of engineers and cycle enthusiasts at the German automotive giant MAHLE. If you’ve not heard of MAHLE before, they are pioneers in the use of environmentally friendly and energy-efficient technology in the motor industry. But, what made us choose this system above all others? In truth, there were many key factors that closely matched our vision for the e-bikes of the present and future;
- The X35 motor system is light, powerful yet extremely compact. Weighing in at just 3.5kg for the ENTIRE system.
- Combine this market-leading weight with a 250w motor and you have the perfect blend of power vs weight. A bike light enough that when the motor is disengaged it creates little drag and seamlessly blends into the background. Enabling you to ride the bike just like any traditional non-electric bike.
- The ebikemotion X35 uses a slimline Panasonic battery fully enclosed within the downtube which gives our bikes their stealth looks. You’d be hard-pressed to know that they are e-bikes at all if you did not look VERY closely.
The magic button
Depending on which genre of bike model the bike is designed for, the control button is situated either on the top tube or on the handlebars.
Top Tube Button
This easy to use, multi-function button lets you access all of the functionality of the X35+ system when you’re out riding the bike. Literally, all you need for a pedal-assisted ride, at your fingertips. The button itself is surrounded by LED’s and when pressed these illuminate to indicate the selected power level, available battery level, and more. The button itself is used to;
- Turn the system on/off.
- Select the desired assistance level.
- Display the battery capacity remaining.
- Turn compatible lights on/off (if fitted).
Handlebar Mounted Control Unit
Certain models of electric bikes fitted with flat handlebars will have a handlebar-mounted control unit in lieu of the top tube button. This unit has 3 distinct buttons that are used to control the motor system.
Turn the system On/Off
Where the instructions refer to a ‘short press this indicates one quick press of the button and then release.
Top Tube Button (iWoc One)
To turn the system on, short press the button and the LED’s will illuminate.
During the start-up procedure, the button will initially turn green to indicate everything is working correctly.
Once the start-up procedure finishes a single solid colour will be displayed. This colour indicates the amount of battery charge that is available to use.
To turn the pedal-assist system off, simply hold down the button for approximately 2 seconds. At which point the LED’s should turn white and then release.
Handlbar Mounted Button (iWoc Trio)
Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off.
As mentioned briefly above, whenever the button is pressed the LED will always default back to displaying the current battery level. For added simplicity, the battery level is displayed using a traffic light-style system with the addition of the colour white.
- White: 75% of the battery or more remains
- Green: 50-75%
- Orange: 25-50%
- Red: 15-25%
- Slow Red Flash: 10-15%
- Rapid Red Flash: Less than 10%
The bike is equipped with three levels of power assistance. Assist levels one, two and three, with three being the most powerful. We would encourage you to try all three out and see which you prefer and when you would need to choose one over the others. For instance, if it is a less challenging climb, you may not need full assist. However, when t gets steep you may just need the extra assistance to help you keep pace with faster riders. Of course, using a lower level of assistance or being judicious with the max assistance results in more range.
The three power assistance levels are pre-set to offer you a set amount of power at each level. From new, each level is set to offer 100% of power which is displayed as a percentage of the 250w total output of the system. If you feel that these 3 pre-sets are not quite to your liking, and you are reasonably tech-savvy, you can adjust the power range offered by each level by way of a simple sliding bar chart (as per image below). To do so, download the Ebikemotion app from Apple Store or Android Play and adjust the motor setup in the settings menu. Much more information about the app can be located in our separate ebikemotion app blog.
Selecting the level of assistance
You have turned the system on and the LED’s are now displaying a solid colour indicating the amount of battery charge available to you. How do you activate the assistance? It really is very simple and will quickly become second nature to you;
Top Tube Button
Short press the button to set the LED’s to flash. The colour of the flash indicates the current assistance level selected.
However, if it flashes white then the system isn’t providing assistance.
Press again (whilst it is flashing) to advance to the first assistance level (Green).
Repeat the process described above to select Level 2/Orange and Level 3/Red.
To fully disengage all power assistance, simply double press the button to cycle through the Green, Orange and Red assistance levels and release the button once it flashes white.
If you wish to bypass the first 2 levels and go straight to full assist you can of course cycle straight through the levels. Simply press the button and once it starts to flash continue pressing until you reach the mode you desire. You can turn the assistance off in the same way
Handlebar Control Unit (iWoc Trio)
Press Button A (top button) to change to the next level of assistance up to Level 3.
If pressed again the unit will vibrate twice to warn you that maximum assistance has been reached.
Press Button B (bottom button) to decrease the assistance level to the next level down until no assistance is provided.
If pressed again the unit will vibrate twice to let you know that no assistance is being offered.
The handlebar-mounted control unit has a bonus feature that provides a little extra assistance if you need to push the bike. To activate ‘walk assist’ mode simply hold Button B for a second.
Other LED Colour Displays
If you regularly use the companion app, you may see other colours displayed on the control units. Here’s a brief rundown of what these indicate;
Blue – If you have downloaded the companion app to your smart device and have previously connected to the bike the LED will display a Blue light to indicate the bike and app are connected whenever the system is activated.
Light Blue – If you are using the companion app whilst out riding and receive a notification through your phone a Light Blue colour will briefly illuminate.
Pink – If the LED displays a solid pink colour, this means that the system has entered ‘safe’ mode. Contact our helpful and friendly customer service team for more assistance.
Pink Flash – There is an error in the system. If you are connected to the app an error code will be displayed. Contact us for further assistance.
Pink flash/Coloured Flash – If the LED alternates between flashing pink and other colours this indicates the bike has entered ‘demo’ mode. The assistance will still work but only for approximately 50 miles. Contact us for further assistance.
With your e-bike purchase, you have the option to link to the ebikemotion companion app. The app turns any smartphone into an advanced GPS cycling computer. With the additional benefit of being able to display key details of the e-bike system. All you need from one device includes; available battery, currently selected assistance level, reachable distance on current assistance mode and much, much more. To learn more about the app and what it offers read our blog here.
Frequently asked questions
What sort of range can I expect from the bike? There is any number of factors that can affect what range an e-bike can reach. These include rider weight, fitness, route profile, wind strength to name but a few. A rider of 90kg, over variable terrain, can expect an average distance of approximately 60 miles (an optional range extender is also available which extends the available range by up to 70%).
Do I need to pedal to ride this bike? Yes, our e-bikes are pedal-assisted and require rider input at all times. If you stop pedalling then the bike will also come to a stop.
Can I ride faster than 15mph? Yes, though the motor will only provide assistance up to 15mph, at which point (by law and as with all e-bikes in the UK) the assistance will cut out. If you drop below 15mph the motor will automatically re-engage but above 15mph it’s all down to you.
Do I need tax, insurance or a licence to ride the e-bikes? No, pedal-assisted electric bikes do not require you to hold a valid drivers licence, pay tax or take out insurance.
How do I charge the battery? Simply plug the bike into a household socket using the supplied charger and cable. An optional range extender is also available which can be charged away from the bike. When connected to the bike it charges the main battery when assistance is not being provided. (When the bike is stationary or descending).
What type of battery is it? The system uses a 36V/250Wh Panasonic 18650GA-10S2/P Li-Ion battery which is hidden within the downtube of the frame.
How long does it take to charge the battery? From flat, the battery takes 3.5 hours to reach full capacity.
Do I need to/ Can I remove the battery to charge? No, the slimline battery is mounted within the downtube and is not easily accessible. To do so you would have to remove the bottom bracket and crankset. Instead, a port located just above the bottom bracket provides easy access to charge the battery. (the optional range extender is mounted in place of a bottle cage and can easily be removed and charged away from the bike if there’s no socket close by.
Is the battery and /or motor replaceable? Yes, the battery is removable through the bottom bracket and the motor is also easy to replace.
How will I know how much battery charge remains? The top-tube mounted button indicates battery life at a glance via a simple traffic light system. White means it is at full capacity; progressing down through Green, Amber and Red to indicate a maximum of 25% remaining. A companion app is also available to download which displays such details on any smartphone.
What is the life expectancy of the battery? The battery has a life expectancy of around 500 charge cycles. One charge cycle is equal to charging the battery from 0 to 100% once, 80-100% 5 times or 25 to 100% 3 times.
Can I ride this in the wet? The bike and hub driven motor drive system components are IP54 rated so are protected against splashing but not full immersion.
What electronic drive system does it use? Ribble e-bikes are built around the Ebikemotion X35+ 36V/250W M1 Motor System.
Can I alter the assistance levels provided by the motor system? Yes, you can cycle through 3 different assistance modes (which can be configured further in the companion app), or choose to have the motor turned off completely; all at the press of a single button.
How does the motor work? The motor is a pedal-assist system (pedelec), a sensor detects the pedalling rhythm and provides assistance based on the assistance level selected.
Is the motor restricted to 15mph here in the US? Currently, we are unable to ship e-bikes to the US due to stringent regulations surrounding Li-Ion batteries.
Is the amount of assistance supplied by each individual assistance level configurable? Yes, by default each motor map is set to 100%. You can adjust these motor maps in the Ebikemotion app so that the motor limits the amount of available power based on a percentage of the 250W max output.
How does the range extender connect/fit? The optional range extender is supplied with its own bottle cage-style bracket. This cage replaces the bottle cage situated on the seat tube of the bike. A cable then exits the bottom of the battery and plugs into the charging port on the bike which is situated just above the bottom bracket.
Want to learn how to get the most out of your electric bike battery? Read caring for your electric bike to find our top tips for maximising battery life.
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