ebikemotion app for ebikes – the ribble guide

When you purchase a Ribble electric bike you are not just purchasing one of the best looking and lightest ebikes on the market. The MAHLE Ebikemotion X35 smart propulsion system that our ebikes utilise is more than just smart tech. Alongside this intelligent system, there is also an easy to use Ebikemotion companions app that can be downloaded to your smartphone.

The Ebikemotion companion app transforms your mobile phone of choice into a high end GPS computer and much, much more. To help you get the most out of your Ribble ebike we take you through some of the key features that can do nothing but improve your riding experience. The app is compatible with the Ribble Endurance SL e, Hybrid AL e, CGR AL e bikes and their Step Through variants.

Connecting to the App

When you first open the app this is the page that you see, the settings menu is highlighted

The first step is to download the app from Apple’s App Store or Android Play Store. When you pair the app and the bike for the first time please ensure that the app is closed when you power up the bike. (N.B. It will not pair if you have the app open and then power up the bike).

  1. Press the button on the top tube to power up the bike (handlebar button on the Hybrid AL e Step Through).
  2. Ensure the Bluetooth on your phone is activated.
  3. Open the Ebikemotion application on your smartphone.
  4. Tap the menu option (3 lines in the top left corner, as per the image above).
  5. Select the settings menu.
  6. At the top, you will see ‘Bike Conventional’ with a down arrow. Change this to EBM compatible and then press ‘Connect to EBM’ to complete the pairing process.
  7. Henceforth, the app will connect automatically if the bike is already powered up and you open the app. Remember to power up the bike before the app.
The settings menu page is used to connect the bike to the app, download maps and much more.

To view the range of compatible ebikes click here

Key Functions

Power Assistance Levels

Remember to power up the bike BEFORE opening the app! All Ribble e-bikes are fitted with the Iwoc button on the top tube.

There are 3 levels of power assistance available to you which offer a set amount of torque per level. However, within the settings menu, you can also open up a further option which allows you to ‘map’ the amount of assistance offered by each level using a simple graph adjustment (see image below).

Why would this be useful? Well let’s say, for example, you find Medium Assist (Level 2) is providing just too little assistance but Full Assist (Level 3) slightly too much. You could raise the power provided at Level 2 to provide more assistance or drop the power offered at Full Assist. The beauty of this system is that you are fully in control of how much assistance is offered at all times.

System

One of the key functions of the app is fault diagnosis. This is why we think the app is such an essential tool for any Ribble ebike owner. Should an error occur with the system the app will display an error code. Simply contact us, quote the code and we can check to see what this refers to and how we can make resolve the issue. Should it be necessary, we can also contact Ebikemotion who can log into the bike and remotely assist with resolving the issue.  

Heart Rate Functionality

Image 1. standard screen 2. turn by turn navigation 3. Standard screen when listening to music 4. Range achievable based on battery consumption.

To take advanatage of the heart rate functionality, you will first need to link the app to a compatible heart rate device. It is worth noting that the app is only compatible with heart rate monitors with Bluetooth 4.0 protocols. Similarly, any transmitter chest belts must be Bluetooth (BLE) only or dual Bluetooth/Ant+ enabled. Ant+ devices are not supported. Likewise, smartwatches cannot be used in conjunction with the app if hear rate is required. Apple watches can be connected and will show ride data but not hear rate. If you need advice on compatible belts please contact us.

To activate the heart rate function;

  • Open settings menu
  • Select the heart rate option and click on Connect to heart rate

Within this menu, there is also a very neat feature. You can specify a maximum heart rate limit and when this threshold is reached your assistance level of choice will automatically engage. This is especially handy for riders with underlying health issues and who have been warned not to exceed a certain heart rate.

The heart rate and behaviour section enables you to connect a heart rate belt and activate notifications.

GPS Navigation

Turn by turn navigation is available once the relevant maps are downloaded.

When you purchase the bike, you are automatically provided with a free subscription to download up to 3 maps, completely free of charge! These maps essentially turn your smartphone into a hi-tech GPS computer. Once you have downloaded these maps they are yours to keep downloaded on the device. However, should your cycling adventures take you to new and exotic locations you can download further maps through the app for a nominal fee.

Once the maps are downloaded you have access to all of the features you can expect to find on any top of the range GPS system (more on this later). Enter an address or plan a route in advance and receive turn by turn navigation.

Important Info: It should be noted that it is not possible to download the maps until you have registered a ride of at least 1-2km. The act of carrying out such a ride activates your rider data on the user dashboard. Once you have completed this little test ride, simply open the settings menu, click on the maps option and download the relevant maps that you require.

More than just a GPS

Like any GPS unit, there is a huge range of information at the touch of your fingertips, the most common of which you can find listed below. However, these are just the tip of the iceberg and cannot help but improve your riding experience of your Ribble ebike.

  • Speeds – Average, Maximum, Current
  • Distance – Trip, Total
  • Time – Ride time, Session, Date, Actual time
  • Altitude – maximum and minimum
  • Degree of slope – ascents and descents
  • Weather – current weather and forecasts throughout the ride in hourly increments. Plus, weather graphics and forecasts for the next few days so you can plan your rides and equip yourself for the weather you can expect appropriately.
  • Fitness Info – Calories burned, Heart Rate Zones, Cadence, Apple Health etc.

Range / Battery Level

Of course, being an e-bike, one of the most common questions is how far can I go? The range is extremely tough to quantify because there are so many factors that can affect this. Rider weight, fitness, route profile, tyre pressures, assist level etc all play a part. We state that you should expect up to 60 miles from a single charge. There are also some very handy features built into the app which help you to plan your rides to account for the battery level.

  • Point of no return – You can input a battery percentage level and when you reach this level you will receive a notification. For example, if you input 55% you can be sure that you have enough juice left to get home if you return by the same route. Of course, the beauty of our bikes is the weight. Even when the battery is fully depleted Ribble electric bikes as light enough that you can easily ride them without assistance.
  • Main Speed Screen– The battery charge remaining is displayed as a percentage and also displays the available distance in km/miles.
  • Map Screen – When using the map screen the available battery charge is displayed as a percentage remaining only. Plus, it displays speed, cadence, elapsed time etc.
  • Reach or Range Screen – This contains all the information you could ever need to ascertain where to ride to and on what power level. Not only does it display the range available in km/miles but also displays a visual map which represents the area you can reach with the battery power remaining (as per the image above).

Alerts

Notifications messsages including the novel nutrition and hydration scheduler

In the behaviour section of the settings menu, is the Alerts section. Click on this and some very innovative functions become available. It is worth noting that you can select whether to receive such notifications verbally, via on-screen notification only or both in tandem.

  • Heart Rate – Set an alert when you reach a certain BPM and you can then either slow down or engage/increase the assistance level.
  • Nutrition – One of the most feared faux pas’s to commit on the bike is the dreaded ‘bonk’. Where your body exhausts all of the available glucose and you hit the wall. You can set reminders through the app and at specified times during the ride it will advise you to eat or drink.
  • Motor – When the power level reaches a certain percentage.
  • Distance – Pick a distance and receive a notification when you hit this target. For example, you could set it up to notify you at 5-mile intervals.
  • No return – We strongly recommend that this is activated as it is possibly one of the most helpful alerts.
Each screen contains a wealth of information.

For more information on the app and a downloadable User PDF file click here


16 Comments
  1. Hi, Just bought a bike fitted with your ebikemotion system, and I am very impressed.

    I am trying to download some maps in the app, but when I choose settings / download maps, I have only a darkened map screen but no prompts to request / begin the download.

    Can you help,

    Many thanks,
    Gerry

  2. Hi
    I have the same issue as Gerry (but sometimes get an error message as well). In addition I find the bluetooth connection quite unstable and have to reconnect the bike/app several times during a day. In the Play Store I see that the app is ‘early access’ for development but I have emailed ebikemotion with this feedback (and other comments) twice and have had no reply. When Ribble advertise their eBikes as having all the benefits of this app they might want to check that it actually works!
    Any assistance in getting the app to work fully would be most welcome.
    Thanks
    Colin

  3. Have bought the CGRe and map download does not work. Spoken to Ribble and they acknowledge there is a problem but have no answer.

  4. Got the same problem. Bought a Ribble CGR-e and can’t even buy the maps, let alone download the 3 free ones promised. Ebikemotion took the payment for the Euromap but everytime l select it , they demand another payment!! Wtf!!!???

  5. I am experiencing difficulty with the app. It doesn’t stay paired and drops off connection. I am disappointed that Ribble sold me a bike costing £4500 with an alleged app to assist my riding and which doesn’t work. Also, the app doesn’t always open on mu phone.

  6. Hi I purchased my Orbea ebike a few weeks ago and have downloaded the Ebikemotion app to go with it I’m having trouble pairing my phone up to my bike I’ve tried everything that the tutorials and what I’ve seen on YouTube are telling me to do.
    Is there anything that you can let me know on what I am doing wrong to get it paired. thank you

  7. Like Martin I’ve tried everything I can think of without being able to connect the app to the bike.
    Even tried other people’s phones ( mine’s a new iPhone se).
    Welcome any comment to get the app working!

  8. Does anyone know how to change the assist level?? I’ve gone into settings but can’t see where I can change the assist levels to give either a greater or lesser assist. I’ve read on a few threads that this is possible.

  9. Hi Sam
    You need to have both the bike and app switched on (bike first)

    Under settings you will see that they are connected to each other.
    Below that is “pair with new EMB bike”

    The next one below is called “engine maps”, click on that one.

    You will see a bar chart with three different shades of blue representing levels 1 2 and 3

    Highlight the level you want to change and using the slider below the chart you can make any adjustments you want.
    I started out with 50, 75 and 100 but have now gone back to all three at 100,
    I really don’t know which is the best for me as I live in hilly Yorkshire!

  10. I have created my own app for the ebikemotion that works alongside Strava or Komoot. Let’s you change your power settings during a ride. Let me know if you want to alpha test it.

  11. Hello,

    I just bought an Wilier Cento 1 HYB and would like to understand the X35 e-bike motion “Map engine” option for the time being in the apps the 3 levels of the “Map engine” are set to 100%.

    If I well understood all level are taking a certain % of the max (100%) i.e level 1  50% of the 100%, level 2  75% of the 100%, level 3  100% is that a correct assumptions ?

    If yes what is the advantage to remap the power of each level ? i.e : Set the level 1 to 30% the level 2 to 60% and the Level 3 to 95% what will be the advantage (and disadvantage) to do that ?

    What are your settings (bike independent as whatever the bike brand they are using the same motor and apps) ?

    Thanks in advance for your answer.

  12. The advantage of changing the power settings is to extend battery life. But I would set them all to the same percentage because the percentage is relative to the default power seeing of each assist level. I.e. if I set them to 80% and I use the assist normally then my battery will last 20% longer. Note, if you set level 1 to 30% it will only use 15% of the max power which is not much.

  13. I have a Bianchi Aria E which I love. Problem is it’s showing an error 24 which has it in flashing pink mode. Been in touch with rep who couldn’t help and winstanley are hopeless. I’m trying to adjust levels to all 100% but it seems to be locked at default. Not much use to me here. Any ideas?

  14. What are the compatible heart rate belts I can use , also would it work with a smart watch that had heart rate monitor

  15. Hi John,
    Thanks for getting in touch, you will require a Bluetooth BLE heart rate belt to connect to the app. We are not 100% sure on the compatibility with smartwatches, to be honest. We shall contact ebikemotion for and see what their response is to this query and let you know what they say. Regards
    [email protected]

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